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ORIGINAL ART, LIMITED EDITIONS, PRINTS & MORE

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Frequently Asked Questions

 
 

What is your shipping Policy? 

FOR PRINTS 

Shipping times range from 3-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order typeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. 

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 2 additional days if your order, production date range or delivery date range falls on these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST? 

The shipping price is calculated based on weight coefficient of each item. 

Cart WeightGround ShippingExpedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

( Please note these are only examples and not actual shipping prices according to weight)

FOR ORIGINALS & LIMITED EDITIONS  

Shipping times range from 3-9 business days. Tracking information as soon as your order has shipped. Cost of shipping is be based on weight:

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 3-5 business days - and typically arrive in 7-12 business days. Canvas orders are usually produced in 3-5 days, arriving in 7-12 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 10-14 business via USPS Priority Mail.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

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What is your Policy on Returns/Exchanges/Refunds?

We will provide a replacement or refund for quality issues or damage in shipping. 

Please send a photograph and description of damage and we may request to have the item returned to us.  

We do not provide a refund based on customer preference. 

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it, usually within 6 hours. 

Please contact Support@L3artdecor.com as soon as possible to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-14 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email Support@L3artdecor.com

WHO TO CONTACT? 

You can reach us by email at Support@L3artdecor.com

Call us at (858) 201-3400

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The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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